Withdrawal policy

Withdrawal policy

Right of withdrawal

Consumers in the European Union have a fourteen-day right of withdrawal.

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, other than the carrier, acquired physical possession of the goods. If you order multiple goods that are delivered separately, the period begins on the day on which you or a third party named by you acquired physical possession of the last goods.

To exercise your right of withdrawal, you must inform us (NonPlus Components GmbH, Max-Eyth-Str. 7, 71364 Winnenden, Germany, phone +49 7195 9577901, email info@nonpluscomponents.com) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You can also use the withdrawal function “Withdraw from contract” on this page or use the attached model withdrawal form, but this is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us: NonPlus Components GmbH, Max-Eyth-Str. 7, 4th floor, 71364 Winnenden, Germany. The deadline is met if you send back the goods before the period of fourteen days has expired.

You shall bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

General information

1. Please avoid damaging or soiling the goods. Return them in their original packaging with all accessories if possible. If you no longer have the original packaging, use suitable packaging that protects against transport damage.
2. Please do not return the goods to us carriage forward (unpaid). We cannot accept unpaid parcels.
3. Notes 1 and 2 are not a prerequisite for the effective exercise of the right of withdrawal.

Model withdrawal form

If you want to withdraw from the contract, you can fill in this form and send it back to us. It’s faster with the online function below.

The English version is provided for information purposes. The German version is authoritative.

As of: 9 October 2026